GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
1. GENERAL
The delivery exclusively includes the materials mentioned in the order confirmation. Acceptance of our deliveries also implies acceptance of these general terms and conditions of sale, which supersede and replace all other terms from the buyer, unless expressly stated otherwise in our confirmation. Sales contracts and all other commitments made by our representatives and employees are only valid after written confirmation from us. All data, prices, etc., listed in our catalogs, brochures, and price lists are non-binding. We also reserve the right to make changes or alterations to the materials described and illustrated in our catalogs, brochures, and technical drawings. Deliveries by our subcontractors are made under their terms and conditions unless expressly stated otherwise in our confirmation.
2. STUDIES AND DESIGNS
All documents handed over or sent by us concerning studies, analyses, etc., remain our property and must be returned upon request. We retain intellectual property rights over these designs, which may not be disclosed to third parties or executed without our explicit written permission.
3. PRICES
Our prices relate to unpackaged materials ex-works unless stated otherwise. All prices quoted in our offers and sales contracts are based on currency rates, transportation costs, taxes, duties, and possible import and customs fees in effect at the time the offer is made or the sale is concluded. Should there be any changes in these rates or fees, any resulting price increases are entirely borne by the buyer, even in the case of free delivery.
4. PAYMENT TERMS
All payments must be made at our headquarters in Leuven, net and without discount, in cash upon delivery unless otherwise agreed in writing. The materials remain our property until fully paid, even if resold to third parties. Materials must be insured against all risks and devaluation until full payment is made. Failure to pay on the due date will result in an automatic surcharge of 20% of the invoice balance, with a minimum of €50, as a lump-sum compensation. Additionally, interest at 15% per annum will be due without notice. Payments cannot be postponed for any reason, including disputes. An advance payment of 50% of the goods' price is due at the time of order.
5. DELIVERY
The delivery date is indefinite unless otherwise stipulated. If a delivery date is agreed upon in the sales contract, it is a target date, implying a best-effort obligation rather than a result-oriented commitment.
6. TRANSPORTATION AND INSURANCE
All shipping operations (transport, insurance, customs clearance, export permits, domestic transport, delivery at the destination, etc.) are the customer's responsibility, who must inspect the materials upon receipt and claim against the carrier if necessary, even in the case of free delivery. If the supplier arranges transport, shipping costs are charged to the customer based on the lowest possible rates unless explicitly requested otherwise by the customer, and always under the customer's sole responsibility.
7. PACKAGING
All packaging costs are borne by the customer and are not returnable unless otherwise specified. In the absence of specific agreements, the supplier will arrange packaging with due consideration for the customer's interests.
8. WARRANTIES
Our warranties are strictly limited to the delivery and only cover the prompt repair or replacement in our workshops of parts deemed defective due to manufacturing faults or material defects. Warranty does not cover parts subject to normal wear and tear, negligence, poor maintenance, or improper use. The standard warranty period is three months after delivery.
9. TESTING
The materials are tested in the presence of the customer. If the tests show the materials meet the specifications, they are considered approved.
10. PERSONNEL INSURANCE
In the event of accidents, the supplier's liability is strictly limited to their personnel and supplied materials.
11. JURISDICTION
In case of disputes, only the courts in Leuven, Belgium, have jurisdiction, although we reserve the right to take action in other courts if deemed necessary.
12. VALIDITY
If any provision of these terms is found to be legally invalid, the remaining provisions shall remain in force.
13. SUBSCRIPTIONS – RATES – RENEWALS – TERMINATION
Wonderland Office reserves the right to change subscription rates at any time.
14. FORCE MAJEURE
In case of force majeure, obligations are suspended. If force majeure lasts longer than three months, either party may terminate the agreement.
15. LIABILITY
The client accepts that they cannot hold the directors, representatives, shareholders, (whether or not self-employed) employees, appointees, or any other type of auxiliary person of the 'Professional Practitioner' liable on an extracontractual basis (not directly, not jointly, not severally with the 'Professional Practitioner'). However, this does not apply if the damage suffered is the result of an infringement of the client's physical or psychological integrity or if the damage is caused by an intentional act of the auxiliary person aimed at causing harm.
This exemption of liability for auxiliary persons applies to all harmful behaviors and actions that occur or have occurred as of 01/01/2025, even if the action or behavior was carried out in the performance of an agreement concluded before 01/01/2025.